What should I do if I encounter ev charger jumping gun or ev charger lock gun?
Jan 19, 2024
Ev Charger Jump Guns
In the past, when refueling at the gas station, when we heard a "click", it often meant that the fuel tank was full, and the principle is that the gun head sensor contacts the oil, self-seals the oil gun, stops refueling, and prevents oil spillage. Of course, because of the high air pressure in the fuel tank, the fast refueling speed, and the design of the car fuel tank, there will occasionally be a situation of "jumping the gun" without filling up. The same principle is the same for the charging of new energy vehicles.
In order to ensure charging safety, some stations will adjust the SOC threshold to 98%, that is, when the pile end detects that the remaining power of the vehicle reaches 98%, it will automatically stop charging. Therefore, it is normal for a "jumping gun" to occur when the vehicle's SOC reaches a preset value.
If it is not full, it will "jump the gun", referring to the above example of the oil truck "jumping the gun", it is not difficult to find that this is not just a problem at the end of the pile.
Generally speaking, when encountering such a situation, you can try to solve it by reinserting the gun, restarting the vehicle, or replacing the charging pile, etc., if it still can't be solved, you can call the customer service number to deal with it.
In addition, in hot weather, the thermal protection device of the charging pile will also be triggered, and the situation of a "jumping gun" will occur to prevent the vehicle battery from overheating and causing danger.
Ev Charger Lock Gun
When the charging is over, but it is found that the charging gun cannot be pulled out, in such a situation, don't worry, do not try to pull it out violently, to avoid injury due to inertia. When this happens, we first need to confirm whether the charging order has been completed, make sure that the charging pile has stopped charging and the running lights have been turned off.
A. AC pile
If it is an AC charging pile, the charging gun itself does not have a locking device, which belongs to the "car lock gun". You can try the AC charging gun lock gun solution:
1. After the restart is successful, the settlement order is drawn again.
2. Close the door re-lock it with the electronic key and unlock it.
3. Look for the unlock button in the center console of the vehicle, and the unlock key for some models is on the car screen.
If you still can't unlock it, you can contact the 4S store for help and get the emergency unlocking method of the vehicle.
B. DC pile
If it is a DC charging pile, the charging gun generally comes with a locking device, which belongs to the "gun lock car". At this time, according to the different types of guns, press down the key switch of the charging cable (if it is a slide switch, slide forward) to pull out the charging gun. Specific operation method: There is a physical unlocking hole on the right side of the charging gun, with the help of an earphone cable, data cable, mask cable, screwdriver, key, etc., to cover/the buckle and lock. If you still don't get any results after trying, you can call the customer service hotline or ask the management staff for help.
If you want to buy a safe and reliable car charging station, please feel free to contact us. NewCom Electric Technology Co., Ltd. has more than 30 years of rich experience in the field of electrical manufacturing. As a reputable supplier, we strongly believe in providing you with high-quality services. If you have any questions or needs about quotation or cooperation, please contact us by email or the inquiry form below. Our sales representative will reply you within 24 hours.
